Terms of service
This page describes the booking and payment procedures, as well as the terms and conditions related to booking with SCUBA REPUBLIC INDONESIA.
PAYMENT METHODS
Bank Transfer
We have both IDR and USD accounts.
Credit Card payment link
Please ask our salesperson to convert a link for you.
Wise
Recipient Name: PT Raja Ampat Sinar Harapan
Email address: editor@scuba-republic.com
BOOKING POLICIES AND PROCEDURES
Once you have checked availability with SCUBA REPUBLIC INDONESIA and selected your desired scuba diving activity, please notify us and we will send you a payment invoice with the appropriate bank details for you to make a deposit payment by bank transfer. (We recommend using Transferwise.com for international bank transfers). We require a deposit payment of 50% of the total trip price if booked more than 4 weeks in advance. If booked less than 4 four weeks before departure, full payment will guarantee your booking.
Upon receipt of a 50% deposit (or full payment) for the specified scuba diving activity/and or excursion, you will be sent the appropriate written confirmation via email.
It is your responsibility at the time of booking to familiarize yourself with and adhere to the specific country entrance requirements, for passports, visas, inoculations, etc.
PAYMENT TERMS
Deposit: 50% to secure your booking.
*non-refundable, flexible reschedule for up to 1 year after the original trip date
*rebooking is subject to availability. Ultimate rebook date: 12 months from the original booking date. The credit cannot be transferred to another party.
Final Payment: due 30 days prior to your scheduled trip date.
Free cancellation (no extra fee; the 50% deposit is not returned): 90 days prior to departure.
If your balance payment is not received within a reasonable amount of time (taking into account weekends, bank holidays, delays on international transfers…), we assume you are canceling your trip and your booking is no longer valid. Please make sure you inform us of any problems you may have; we are ready to help if we can.
For expedition liveaboard trips (9 days or longer) or Christmas and New Year’s trips in all resorts and liveaboards, full payment is required at least 60 days before liveaboard departure/resort check-in.
For Divemaster Courses, full payment is due at least 30 days before the start of the course.
The final payment and balance of 50% must be paid 30 days (or 60 days in the case of expeditions) before the trip departure date. If the remaining balance is not received on or before that date SCUBA REPUBLIC INDONESIA retains the right to cancel the booking, keep the deposit, and resell the scuba diving activity/and or excursion.
Special Offers for “Last Minute Bookings” requires 100% payment within 24 hours of booking
CANCELLATION TERMS
Cancellations made less than 90 days prior to departure will not be granted a refund.
Cancellations made less than 90 days prior to departure of expeditions in Indonesia (9 days or longer), Christmas and New Years’ trips and Divemaster Courses will not be granted a refund.
Cancellations can only be acknowledged if received IN WRITING, by email to kadek@scuba-republic.com or editor@scuba-republic.com or info@scuba-republic.com. No cancellations are accepted by telephone, SMS, or chats. These cancellations must be acknowledged by Scuba Republic Indonesia, in writing by email in order to be valid.
CHANGES TO YOUR BOOKING
If you decide to change your booking after you have made your reservation we will do what we reasonably can to accommodate you but it may not always be possible. You should notify us as soon as possible of any changes as the sooner you do this the more likely it is that we can make the change. There will be an administration fee of 100 USD (in addition to any necessary changes to the price of your reservation) for any booking changes which require the issuance of a new Confirmation of Reservation Completed or invoice including, but not limited to, changes in dates, room type, and diving program.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a “lock” icon in the address bar, and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
FULL CHARTERS
These trips can not be canceled as we accepted your commitment to fill the boat in its entirety. If individuals contracted by the person chartering the boat cancel, it is up to the person chartering to find replacements.
For charters, we need a deposit payment equal to 50% of the full price to reserve the boat. The remaining balance must be paid in full 12 weeks before the scheduled charter trip departure. The trip cannot be canceled within 12 weeks before the trip's departure.
Under special circumstances and consideration, the charter can be rescheduled based on the provider’s condition 1 year after the original trip date.
UNUSED SERVICES
No refund or compensation is due payable by SCUBA REPUBLIC INDONESIA for any unused training or trip portions. Guests who do not complete training or trips for any reason are not entitled to a refund for a portion of the total cost.
OTHER TERMS AND CONDITIONS
In order to induce SCUBA REPUBLIC INDONESIA or its partners to accept me as a member of the aforementioned diving program, I hereby release and absolve SCUBA REPUBLIC INDONESIA or its partners, its agents, employees, and invitees from any and all damages resulting from death, or personal injuries, including loss of services, which I may sustain on account of, arising from, or in connection with the aforementioned diving program or the ownership, maintenance, use or operation of any automobile, ship, boat, water sports equipment or otherwise.
I further understand that remoteness of destination, local custom and/or prevailing weather conditions may cause minor inconvenience or modification to the diving portions of the tour, and SCUBA REPUBLIC INDONESIA or its partners reserve the right to modify and/or cancel diving arrangements due to unfavorable weather conditions and/or technical difficulties at any time.
I also agree to pay compensation at full current market value to SCUBA REPUBLIC INDONESIA or its partners for any and all damage or loss of property and equipment belonging to SCUBA REPUBLIC INDONESIA or its partners resulting from abuse or negligence on my part. This liability waiver is all subject to the terms and conditions above, which have been read, understood, and unconditionally agreed to. All Liveaboards in Indonesia are subject to this.
I further agree to strictly observe and comply with additional reasonable terms and regulations SCUBA REPUBLIC INDONESIA or any of its employees may deem desirable or needful to prescribe during the course of any diving tour.